At PureHerbs, we are committed to delivering your orders safely and on time. Please read our Shipping & Delivery Policy carefully before placing an order.
PureHerbs currently offers delivery services across Pakistan through trusted courier partners.
Orders are usually processed within 24–48 working hours after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Customers will be contacted if there is any issue with order confirmation or product availability.
Standard delivery time is 3–5 working days, depending on your location.
Remote or rural areas may take 5–7 working days.
Delivery times are estimates and may vary due to weather conditions, courier delays, or unforeseen circumstances.
PureHerbs provides Cash on Delivery (COD) across Pakistan.
Customers must ensure that their contact number and delivery address are correct.
Refusal to accept a confirmed COD order without a valid reason may result in restriction from future orders.
Please keep the exact payable amount ready at the time of delivery.
Shipping charges (if applicable) will be clearly displayed at checkout before order confirmation.
Any promotional offers such as free shipping will be mentioned on the website or product pages.
Once your order is dispatched, tracking details may be shared via SMS or WhatsApp, depending on courier service availability.
Customers may also contact our support team for order tracking assistance.
Delivery may be delayed or unsuccessful due to:
Incorrect or incomplete address
Customer not available at the time of delivery
Unreachable or switched-off contact number
In such cases, the courier may attempt re-delivery or return the parcel to us.
If you receive a damaged or incorrect package, please report it within 24 hours of delivery.
Clear pictures or video proof may be required for verification.
PureHerbs will review the case and provide an appropriate solution where applicable.
Once the order has been successfully delivered, responsibility transfers to the customer.
PureHerbs is not responsible for delays caused by courier companies or circumstances beyond our control.
PureHerbs reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Any changes will take effect immediately upon posting on this page.
For shipping, delivery, or order-related queries, please contact us:
Phone / WhatsApp: 0320-9938450
Website: https://pure-herbs.shop